HOW DO I CHOOSE THE RIGHT SIZE?
Size charts are provided under each product on its product page, we also recommend measuring to have exact measurements.
WHAT IS THE BEST WAY TO CONTACT CUSTOMER SERVICE?
Via email at email@example.com
HOW DO I CANCEL OR CHANGE MY ORDER?
You may change or cancel your order by contacting us before the order is processed by emailing us at firstname.lastname@example.org or by phone at 800.553.7330 M-F, 11 AM – 2 PM.
If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.
HOW DO I APPLY MY DISCOUNT CODE?
On the last page before you click complete order you will find a box to enter your discount code. Once you have entered this code, click “Apply”. Your total amount will be updated to reflect the discount.
*Only one can be applied per purchase.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order email us at email@example.com.
RETURN + REFUND POLICY
Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at firstname.lastname@example.org and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
CAN I CANCEL OR CHANGE MY ORDER?
You are able to cancel or change your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
You may change or cancel your order by contacting us before the order is processed by emailing us at firstname.lastname@example.org or by phone at 1(800) 553 - 7330 M-F, 11 AM – 2 PM.
If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free exchanges. If you want to CHANGE your order, we recommend placing a new order to ensure that you receive it as soon as possible.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with your order number and a picture of the damaged product. Once received, we'll be happy to send out another free of charge.
WHY WAS MY ORDER CANCELLED?
It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service at firstname.lastname@example.org. All charges will be refunded after verifying the details of your order.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24-48 hours :)